Personalised Care
Personalised care means people have choice and control over the way their care is planned and delivered. It is based on ‘what matters’ to them and their individual strengths and needs.
This happens within a system that makes the most of the expertise, capacity and potential of people, families and communities in delivering better outcomes and experiences.
Personalised care represents a new relationship between people, professionals and the health and care system. It provides a positive shift in power and decision making that enables people to have a voice, to be heard and be connected to each other and their communities.
Our personalised care team is made up of Health & Wellbeing coaches, Social Prescribers and Care Coordinators.
What is Health Coaching?
Health coaching is a supported self-management intervention. It focuses on supporting people to make more informed and conscious choices about their health. It enables people to develop the knowledge, skills, and confidence to take opportunities to become active participants in their care.
Health coaching focuses on empowering people to engage in goal setting to reach solutions, playing a more active role in their healthcare and enabling them to make decisions about their future health.
It can be particularly effective in supporting self-management of conditions where there are behavioural/lifestyle risk factors, for example, conditions such as muscoskeletal (MSK) issues, managing pain, hypertension, metabolic syndrome and stress/anxiety.
What is Social Prescribing?
Social prescribing is an approach that connects people to activities, groups, and services in their community to meet the practical, social and emotional needs that affect their health and wellbeing.
Social prescribing link workers give people time, focusing on ‘what matters to me?’ to coproduce a simple personalised care and support plan, and support people to take control of their health and wellbeing.
Social prescribing is an all-age, whole population approach that works particularly well for people who:
- have one or more long term conditions
- who need support with low level mental health issues
- who are lonely or isolated
- who have complex social needs which affect their wellbeing.
What is a Care Coordinator?
Care Coordinator’s are armed with knowledge and the highest quality information to help people make informed decisions about their care. The primary role of a Care Coordinator is to support Multi-Disciplinary Teams to bring together multiple services around a person. They listen to queries and the needs of people and support shared decision making, to encourage people to be actively involved in determining their own personalised care requirements. They also support patients with appointment booking and will provide guidance on training and employment opportunities, as well as identifying opportunities for benefits and personal health budgets where appropriate.
Care Coordinators work closely with social prescribing Link Workers, Health and Wellbeing Coaches and other primary care roles to deliver personalised care to all.
